General Conditions of sale
Contact details:
Solac Small Electro, S.L.
B-01524230
Registration in the Mercantile Registry Álava, Volume 1562, Folio 159, Page VI-17080
Avenida de los Huetos 75, Polígono Industrial Ali-Gobeo, local 10, sala 6, planta baja, 01010 Vitoria-Gasteiz (Alava)
Contact e-mail support@solachelp.zendesk.com
Telephone: 945551243
These General Conditions of Sale apply to the sale of all products that Solac Small Electro, S.L. make through the web https://www.solac.com. The purchase of products through this system presupposes, in any case, the acceptance of these General Conditions of Sale. These General Conditions of Sale can be modified at any time by Solac Small Electro, S.L and will be applicable to all orders placed after their publication on the website.
Price
The price of the products is indicated at any times during the application process on the date of completion of the same, clearly disclosing the Value Added Tax (VAT) as well as shipping costs. Solac Small Electro, S.L. reserves the right to modify prices and charges at any time and to refuse operations in case of errors of any kind (printing, calculation or writing)
Payment and security options
You can pay with your credit or debit card through the Redsys secure payment gateway
Invoice
You will receive a simplified invoice of your purchase with the order or in the following days at the address you have indicated. If you need or want a complete invoice, you can request it in the "Request your invoice" section on the web https://www.solac.com.
Orders
By placing an order (request) you make an offer to purchase the products indicated therein under these General Conditions of Sale and what is established on the website
Transportation and Delivery
The delivery of the confirmed applications by Solac Small Electro, S.L. will be made directly at the address indicated in the application, always within the national territory (except Canary Islands, Ceuta and Melilla). Solac Small Electro, S.L. will make your best efforts to be made within 7 business days of your request. No deliveries are made on holidays, Saturdays and Sundays.
Right of withdrawal
You have the right to return the product if you are not satisfied with it within a period of fourteen (14) days from the date of receipt of the product by unequivocal statement (for example, a letter sent by postal mail, fax or email) to Solac Small Electro, SL In order to comply with the withdrawal period, it is sufficient if the communication relating to the exercise by your party of this right is sent before the corresponding deadline expires. In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a different mode of delivery than the least expensive ordinary delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We will collect the goods at our expense. For this you must return the product in perfect condition, in its original packaging, along with all the accessories and the documentation included in the packaging and inside of it. You can exercise this right in any way allowed by law and for your convenience you can download a communication model of withdrawal here and send it to the email address or physical address indicated in this document. After due verification, Solac Small Electro, S.L. will make a refund of the price paid for the product as well as any billed charges. You will only be responsible for the decrease in the value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods, reserving Solac Small Electro, S.L. the right to make deductions in that refund if the product is not returned under the conditions indicated.
After-sales service
The products purchased through this website are directly guaranteed by the manufacturer of the same, under the terms and conditions indicated in the documentation delivered together with them and in accordance with the provisions of current regulations
Limitation of liability
Without limiting the scope of the provisions of these General Conditions of Sale, any possible claim of any kind and for any reason made against Solac Small Electro, S.L. will have as a maximum limit, the purchase price invoiced for the products involved in the claim.
Availability of the product
The selection of products offered at www.solac.com, is valid as long as the products are visible on the website, with the available stock limits. When dealing with electronic commerce, the stock is updated online, so it could happen, eventually, that during the purchase process stock is sold-out. If your order has other items with available stock you will have the option to continue with the purchase.
Regulations
These Terms of Use and any relationship between the user and Solac Small Electro, S.L. shall be interpreted in accordance with Spanish law.